FAQ

Orders are processed and shipped within 1 business day of being placed.

Yes. Shipping is free on every order, with no minimum.

Once shipped, orders typically arrive within 5 to 7 business days.

Not yet. We currently ship within the United States only.

You'll get a tracking link by email as soon as your order ships.

Your first order is 20% off the listed price. After that, your subscription renews automatically at the listed price, billed on your delivery schedule to the payment method on file. Shipping is always free, and you can skip, pause, or cancel anytime.

Yes. The 20% subscription discount applies to your first order, and renewals are billed at the listed price shown on the product page. Your renewal price and next billing date are always visible in your account portal, so there are no surprises.

Anytime, from your account portal. No phone call, no email required. Cancel at least 3 days before your next billing date to avoid being charged for the upcoming cycle.

Yes. Skip, pause, or swap products anytime from your account portal.

We'll retry the charge and email you. If it keeps failing, your subscription may be paused until it's updated.

Yes, in an FDA-registered, GMP-certified facility.

Yes. Every batch is tested by an independent third-party lab before it reaches you.

It depends on the product. We list every ingredient and amount on the Supplement Facts panel of each product page, so you always know exactly what you're getting.

Check the Supplement Facts panel on each individual product page. Not every product carries every certification, and we'd rather you check the real panel than assume.

No. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. They're formulated to support your daily routine, not replace medical care. Talk to your doctor before starting anything new, especially if you're pregnant, nursing, or taking medication.

Our 30-Day Happiness Guarantee: if you're not satisfied for any reason, contact us at hello@takesovvi.com within 30 days of delivery and we'll make it right with a refund, replacement, or exchange.

Return shipping is the customer's responsibility.

Once we receive and inspect your return, refunds are processed within 5 to 10 business days to your original payment method.

Email us within 7 days of delivery with photos of the issue and we'll send a replacement at no cost, no return needed.

It applies to your first order. Canceling your subscription stops future charges but doesn't automatically refund past orders, so request a refund on your first order before canceling if that's what you need.